Effective Date: This Privacy Policy applies to all users of 22PlusPH (https://22plusph.net) and is compliant with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. By using 22PlusPH, you agree to the practices described in this policy.
1. Introduction
At 22PlusPH, we take your privacy seriously. We know that when you share personal information with us, you are placing your trust in our hands — and we do not take that lightly. This Privacy Policy explains in plain language how we handle your data, so you always know exactly what is happening with your information.
This policy applies to all personal data collected through the 22PlusPH website (https://22plusph.net), our mobile-optimised interface, customer support channels, and any other touchpoints where you interact with 22PlusPH. It covers registered players, visitors to our site, and anyone who contacts us for support or inquiries.
22PlusPH operates specifically for the Philippine market. All data processing activities described in this policy are carried out in accordance with Philippine law, including the Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations.
Please read this Privacy Policy together with our Terms and Conditions. If you have any questions about how 22PlusPH handles your data, contact us at support@22plusph.net before using the platform.
2. Data We Collect
22PlusPH collects only the personal data necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:
2.1 Registration & Identity Data
- Full legal name
- Date of birth
- Email address
- Mobile phone number
- Username and password (encrypted)
- Government-issued ID details (for KYC verification)
2.2 Financial Data
- Payment method details (e.g., GCash account, Maya account, bank account number, card details)
- Transaction history — deposits, withdrawals, and bonus claims
- Billing address (where applicable)
2.3 Gaming Activity Data
- Game history, bet amounts, and outcomes
- Session duration and login timestamps
- Responsible gaming tool usage (deposit limits, self-exclusion requests)
2.4 Technical & Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Cookies and similar tracking data (see Section 9)
- Referral source and navigation behaviour on the 22PlusPH site
2.5 Communications Data
- Records of customer support interactions (chat transcripts, emails)
- Feedback, complaints, and survey responses
Secure Across the Philippines
22PlusPH protects player data whether you're playing from Clark, Metro Manila, or anywhere in the archipelago.
Your Data, Your Rights
22PlusPH gives every Filipino player full transparency and control over their personal information.
3. How We Collect Your Data
22PlusPH collects your personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions on 22PlusPH.
- Automatically — through cookies, web beacons, and server logs when you browse or use the 22PlusPH platform. This includes IP address, device details, and navigation patterns.
- From payment processors — transaction confirmations and payment status updates received from GCash, Maya, bank partners, and card networks when you transact on 22PlusPH.
- From identity verification providers — during KYC checks, data may be processed through regulated third-party verification services operating under equivalent data protection standards.
4. How We Use Your Data
22PlusPH uses your personal data only for legitimate, clearly defined purposes. Here is a summary of how your data is used:
| Purpose | Details |
|---|---|
| Account Management | Creating and maintaining your 22PlusPH player account, processing logins, and managing account settings. |
| Payment Processing | Processing your deposits and withdrawals securely via your chosen Philippine payment method. |
| Identity Verification | Verifying your age (21+) and identity as required by law and licensing obligations. |
| Fraud Prevention | Detecting and preventing fraudulent transactions, money laundering, and other illegal activity on 22PlusPH. |
| Customer Support | Responding to your inquiries, complaints, and support requests efficiently and accurately. |
| Legal Compliance | Meeting our obligations under Philippine law, including the Data Privacy Act, Anti-Money Laundering Act, and gaming regulations. |
| Responsible Gaming | Monitoring for signs of problem gambling and enforcing player-requested restrictions on 22PlusPH. |
| Marketing | Sending you relevant promotions and offers from 22PlusPH — only where you have opted in to receive them. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve the 22PlusPH platform experience for all players. |
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, 22PlusPH processes your personal data on the following legal bases:
- Contractual necessity — processing is required to fulfil our agreement with you (your 22PlusPH account and the associated Terms and Conditions).
- Legal obligation — we are legally required to process certain data for compliance with Philippine laws including anti-money laundering regulations and gaming licensing requirements.
- Legitimate interests — we process data for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your rights.
- Consent — for marketing communications, we rely on your explicit opt-in consent. You may withdraw this consent at any time.
6. Sharing Your Data
22PlusPH does not sell your personal data to third parties — ever. We only share your data with trusted partners and service providers where necessary to operate the platform, and always under strict data protection agreements.
Categories of third parties who may receive your data include:
- Payment processors — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard networks, and InstaPay/PESONet partners, for transaction processing.
- Identity verification providers — KYC and age verification service providers operating under equivalent data protection standards.
- Game software providers — to deliver live casino, sports betting, and other gaming services within the 22PlusPH platform.
- IT and hosting providers — cloud infrastructure and cybersecurity partners who support 22PlusPH platform operations.
- Legal and regulatory authorities — Philippine government agencies, courts, or regulatory bodies when required by law.
All third-party data processors engaged by 22PlusPH are contractually bound to process data only for specified purposes and to maintain appropriate security measures.
7. Data Retention
22PlusPH retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal obligations. Specifically:
- Account data — retained for the duration of your account and for a minimum of five (5) years following account closure, as required under Philippine anti-money laundering regulations.
- Transaction records — retained for at least five (5) years from the date of the transaction.
- Support communications — retained for three (3) years to handle potential disputes.
- Marketing consent records — retained until you withdraw consent and for one (1) year thereafter as proof of lawful processing.
When data is no longer required, 22PlusPH will securely delete or anonymise it in accordance with standard data disposal practices.
8. Security Measures
22PlusPH implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and 22PlusPH servers
- Encrypted storage of passwords and sensitive account information
- Two-factor authentication (2FA) options for player accounts
- Regular security audits and vulnerability assessments of the 22PlusPH platform
- Access controls limiting internal staff access to personal data on a need-to-know basis
- Incident response procedures in place for data breach detection and notification
While 22PlusPH takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in protecting your data — keep your account credentials confidential and notify us immediately at support@22plusph.net if you suspect any unauthorised access to your 22PlusPH account.
9. Cookies & Tracking Technologies
22PlusPH uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and help us understand how players use the site. Here is a breakdown of the types of cookies we use:
- Essential cookies — required for the platform to function correctly (e.g., keeping you logged in during a session). These cannot be disabled without affecting platform usability.
- Performance cookies — collect anonymised data about how pages are used on 22PlusPH to help us improve load times and navigation.
- Functional cookies — remember your preferences such as language settings and display options.
- Analytics cookies — help us understand player behaviour in aggregate form to improve the 22PlusPH experience.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 22PlusPH platform. We do not use cookies to track your activity on third-party websites.
10. Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 22PlusPH. You may exercise any of these rights by contacting us at support@22plusph.net.
11. Minors
22PlusPH is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process requires users to confirm their age, and we conduct KYC verification to enforce this requirement.
If 22PlusPH becomes aware that personal data has been collected from a minor, we will immediately suspend the associated account and delete the data. If you are a parent or guardian and believe a minor has registered on 22PlusPH, please contact us at support@22plusph.net right away.
12. Changes to This Privacy Policy
22PlusPH may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify registered players via email or a prominent notice on the 22PlusPH platform.
The updated Privacy Policy will be effective from the date it is published at https://22plusph.net/privacy-policy. Your continued use of 22PlusPH after the updated policy is posted constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way 22PlusPH handles your personal data, please reach out to us through the following channel:
Data Privacy Contact: support@22plusph.net
Please include "Privacy Request" in your email subject line so we can route your message to the right team quickly. We aim to respond to all privacy-related requests within 15 business days.
You also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. Visit privacy.gov.ph for more information on how to file a complaint.
